OUR APPROACH

Support & Service

Apaxon offers industry-leading customer support and service for every client engagement. Our standard support services offer significant value to keep your essential apps and services running smoothly, while our Hear from a Human promise means you’ll never wait on a ticket response.

Support & Service

Apaxon offers industry-leading customer support and service for every client engagement. Our standard support services offer significant value to keep your essential apps and services running smoothly, while our Hear from a Human promise means you’ll never wait on a ticket response.

Human Support

EXPERIENCE ABOVE ALL ELSE

Hear From a Human Support

Hear From a Human Support

Every team member at Apaxon is focused on the customer experience above all else. You can expect exceptional customer service in every interaction, with real dedication to the well-being of your team and your business.

When it comes to technical support, our 24/7 Global Service Center is ready to provide phone or e-mail support to every client, for any service, at any time. We guarantee you’ll hear back from a real person within 15 minutes or less.

For many hosted services, Apaxon’s complimentary support represents a significant value over premium paid support from the competition.

Looking for Customer Support?

Looking for Customer Support?

Visit the Customer Support page to learn how to open a ticket by phone, e-mail, or customer portal.

What Does Hear from a Human Mean?

What Does Hear from a Human Mean?

You can say goodbye to long periods spent waiting for a response to your e-mail or ticket. The Global Service Center will help pinpoint your problems and fix any potential underlying infrastructure issues.

Every customer receives a 15 Minute Response Time SLA, guaranteed and free of charge. Other cloud providers and data centers charge hundreds or thousands per month for a comparable response time.

What Does Hear from a Human Mean?

Every customer receives a 15 Minute Response Time SLA, guaranteed and free of charge. Other cloud providers and data centers charge hundreds or thousands per month for a comparable response time.

Managed Service

Additional fees or a Managed Service contract may be required for:

Managed Service

The Apaxon Difference

The Apaxon Difference

Employees working

A Partner, Not Just A Vendor

Clients trust Apaxon to help navigate complex technology problems because we care about your team and growth.

Employees working

Committed To Community

From industry meet-ups to green energy generation, we invest in our employees, communities, and planet. placeholder placeholder placeholder placeholder

The Apaxon Difference
IT Journey

Anywhere Along Your IT Journey

Apaxon is uniquely prepared to guide you at any stage of digital transformation, from data center to DevOps.placeholder

IT Journey

How Can We Help You Navigate What's Next?

How Can We Help You Navigate What's Next?

Let’s work together to deliver the services, applications, and solutions that take your organization to the next level.

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