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Cisco SMARTnet - extended service agreement

Name: Cisco SMARTnet - extended service agreement
Brand: CISCO SERVICES
SKU: CON-SNT-BE6MM5K9
Price: 445.46 GBP
Availability: OutOfStock

Manuf P/N: CON-SNT-BE6MM5K9

APAXON#: 5520538

Cisco SMARTnet
Extended service agreement
replacement
8x5
response time: NBD
for P/N: BE6M-M5-K9, BE6M-M5-K9-RF, BE6M-M5-K9-WS

Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledge base and tools
Next-business-day advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
Ongoing operating system software updates and upgrades
Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
Proactive diagnostics and real-time alerts on select devices with Smart Call Home

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of CISCO SERVICES. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

Overview

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Main Specifications

Product Description: Cisco SMARTnet - extended service agreement
Type: Extended service agreement
Service Included: Replacement
Response Time: Next business day
Service Availability: 8 hours a day / 5 days a week
Designed For: P/N: BE6M-M5-K9, BE6M-M5-K9-RF, BE6M-M5-K9-WS

Associated Documents

APAXON Product Data Sheet - Cisco SMARTnet - extended service agreement(CON-SNT-BE6MM5K9).pdfPDF

Cisco SMARTnet - extended service agreement — image 1

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