How can I track my order?

You can track your order inside your MyApaxon® account under After Sales Management > Order Tracking.

When can I expect my delivery?

Delivery times are shown at checkout and vary depending on stock availability, courier schedules, and seasonal demand.

What is your returns policy?

Returns and warranty information is available on the Apaxon® legal warranty & returns page at https://www.apaxon.co.uk/legal/warranty-returns.

Which payment methods do you accept?

We accept VISA, MasterCard, Maestro, PayPal, Apple Pay, and American Express.

Until what time do you process orders each day?

To qualify for next-working-day delivery, place your order before 17:30 (England & Wales) or before 16:00 (Northern Ireland, Republic of Ireland & Scotland).

How can I track my order?

You can track your order at any time by logging into your MyApaxon® account and navigating to After Sales Management > Order Tracking. Once your order has been dispatched, tracking details will be available there.

When can I expect my delivery?

All orders are delivered within the estimated delivery window shown at checkout. If you've ordered multiple items, your order may arrive in separate shipments. Next-working-day delivery: order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland & Scotland). Orders placed before 17:30 Friday are delivered Monday; orders placed after 17:30 Friday arrive Tuesday. Upgraded delivery options — pre-9:00, pre-10:30, pre-noon, special, and secure bulk — are available at additional cost. Instant digital delivery: software licences, subscriptions, warranties, insurance, and electronic copies are delivered the same day via email (typically within 24–72 hours), provided a valid email address is entered at checkout.

What is your returns policy?

Our full returns and warranty policy can be found at https://www.apaxon.co.uk/legal/warranty-returns. Please review this page carefully before submitting a return request.

I need help placing an order. What should I do?

Ordering from Apaxon® is fast and secure. Simply add your products to the basket, proceed to checkout, and select from our available payment options including Debit/Credit Card, PayPal, Apple Pay, and Google Pay (coming soon). Orders can be placed 24/7 all year round.

Until what time do you process orders each day?

Orders are reviewed and processed continuously throughout the day. To qualify for next‑working‑day delivery, place your order before 17:30 (England & Wales) or before 16:00 (Northern Ireland, Republic of Ireland & Scotland). Orders placed after these times will be processed the next working day. Friday cut-off: orders placed before 17:30 Friday are delivered Monday. Orders placed after 17:30 Friday are delivered Tuesday.

Which payment methods do you accept?

We accept VISA, MasterCard, Maestro, PayPal, Apple Pay, and American Express. Available options may vary depending on your basket contents. For PayPal orders, we are only able to deliver to verified addresses for security purposes.

Help Centre | Apaxon® — IT Hardware Support & FAQs

sales@apaxon.co.uk 0161 464 9941

Mon–Fri 9:00–17:30

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