Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
excludes external monitor
Excludes external monitor
Excludes external monitor
Additional support option
—
—
Defective media retention
Travel coverage
Defective media retention; Travel coverage
Care Pack type
Electronic
—
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
36 month(s)
—
60 month(s)
60 month(s)
36 month(s)
Duration
3 years
—
5 years
5 years
3 years
Place of service
Remote and Onsite
—
Onsite
Onsite
Onsite
Response time
Next business day response
—
Next business day response
Next business day response
Next business day response
Service method
Onsite and Predictive Support
—
Onsite repair
Onsite repair
Onsite repair
Support type
Active Care
—
Onsite repair
Onsite repair
Onsite repair
Warranty coverage
In warranty
—
In warranty
In warranty
In warranty
Warranty type
S
—
In Warranty
S
S
Features
Compatibility
—
—
Defective Media Retention Notebook Only
—
—
HP segment
—
—
Business, Enterprise
Business, Enterprise
—
Next Business Day (NBD)
—
—
Yes
Yes
—
Number of years
3 year(s)
—
5 year(s)
5 year(s)
3 year(s)
On-site support
Yes
—
Yes
—
—
Response time
—
—
—
—
9 h
Service type
Next Business Day
—
—
—
Next Business Day
Type
On-site
—
On-site
—
On-site

