Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Active Care
—
Defective media retention
—
—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
12 month(s)
12 month(s)
48 month(s)
12 month(s)
36 month(s)
Duration
1 year
1 year
4 years
1 year
3 years
Logistics options
—
—
—
Courier shipment and defective return
Courier shipment and defective return
Place of service
Remote and Onsite
Onsite
Onsite
Offsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Onsite and Predictive Support
Onsite repair
Onsite repair
Advanced unit exchange
Advanced unit exchange
Support type
Active Care
Onsite repair
Onsite repair
Exchange
Exchange
Warranty coverage
Post warranty
Post warranty
In warranty
Post warranty
In warranty
Warranty type
P
P
S
P
S
Features
Compatibility
—
PageWide Pro X452/X552
LaserJet Pro M501
—
—
HP segment
—
Business
Business
Business, Enterprise
—
License quantity
—
—
—
1 license(s)
—
Next Business Day (NBD)
—
Yes
—
—
—
Number of years
—
1 year(s)
4 year(s)
1 year(s)
—
On-site support
—
Yes
Yes
—
—
Service time (hours x days)
—
9x5
—
—
—
Service type
—
—
Next Business Day
Next Business Day
—
Type
—
On-site
On-site
—
—
