Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Active Care
—
Defective media retention
—
Defective media retention
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
12 month(s)
12 month(s)
48 month(s)
12 month(s)
36 month(s)
Duration
1 year
1 year
4 years
1 year
3 years
Logistics options
—
—
—
Courier shipment and defective return
—
Place of service
Remote and Onsite
Onsite
Onsite
Offsite
Onsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Onsite and Predictive Support
Onsite repair
Onsite repair
Advanced unit exchange
Onsite repair
Support type
Active Care
Onsite repair
Onsite repair
Exchange
Onsite repair
Warranty coverage
Post warranty
Post warranty
In warranty
Post warranty
In warranty
Warranty type
P
P
S
P
S
Features
Compatibility
—
PageWide Pro X452/X552
LaserJet Pro M501
—
Color Laserjet Managed M553 MFP
HP segment
—
Business
Business
Business, Enterprise
Business
License quantity
—
—
—
1 license(s)
—
Next Business Day (NBD)
—
Yes
—
—
Yes
Number of years
—
1 year(s)
4 year(s)
1 year(s)
3 year(s)
On-site support
—
Yes
Yes
—
Yes
Service time (hours x days)
—
9x5
—
—
9x5
Service type
—
—
Next Business Day
Next Business Day
—
Type
—
On-site
On-site
—
On-site

