Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
—
Excludes external monitor
excludes external monitor
Additional support option
PC Solution
—
—
Travel coverage
Defective media retention
Care Pack type
Electronic
—
—
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
—
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
60 month(s)
—
—
60 month(s)
60 month(s)
Duration
5 years
—
—
5 years
5 years
Place of service
Remote and Onsite
—
—
Onsite
Onsite
Response time
Next business day response
—
—
Next business day response
Next business day response
Service method
Onsite and Predictive Support
—
—
Onsite repair
Onsite repair
Support type
Active Care
—
—
Onsite repair
Onsite repair
Warranty coverage
In warranty
—
—
In warranty
In warranty
Warranty type
S
—
—
S
In Warranty
Features
Compatibility
—
—
—
—
Defective Media Retention Notebook Only
HP segment
—
—
—
Business, Enterprise
Business, Enterprise
Next Business Day (NBD)
—
—
—
Yes
Yes
Number of years
—
—
—
5 year(s)
5 year(s)
On-site support
—
—
—
—
Yes
Type
—
—
—
—
On-site

