Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
—
—
Defective media retention
—
—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
36 month(s)
12 month(s)
48 month(s)
12 month(s)
36 month(s)
Duration
3 years
1 year
4 years
1 year
3 years
Logistics options
Customer ships defective, courier ships replacement
—
—
Courier shipment and defective return
Courier shipment and defective return
Place of service
Offsite
Onsite
Onsite
Offsite
Offsite
Response time
Exchange shipped within 4-7 business days
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Standard unit exchange
Onsite repair
Onsite repair
Advanced unit exchange
Advanced unit exchange
Support type
Exchange
Onsite repair
Onsite repair
Exchange
Exchange
Warranty coverage
In warranty
Post warranty
In warranty
Post warranty
In warranty
Warranty type
S
P
S
P
S
Features
Compatibility
—
PageWide Pro X452/X552
LaserJet Pro M501
—
—
HP segment
—
Business
Business
Business, Enterprise
—
License quantity
—
—
—
1 license(s)
—
Next Business Day (NBD)
—
Yes
—
—
—
Number of years
—
1 year(s)
4 year(s)
1 year(s)
—
On-site support
—
Yes
Yes
—
—
Service time (hours x days)
—
9x5
—
—
—
Service type
—
—
Next Business Day
Next Business Day
—
Type
—
On-site
On-site
—
—
