Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
excludes external monitor
Excludes external monitor
Additional support option
Defective media retention
—
—
Defective media retention
Defective media retention; Travel coverage
Care Pack type
Electronic
—
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
36 month(s)
—
12 month(s)
60 month(s)
36 month(s)
Duration
3 years
—
1 year
5 years
3 years
Logistics options
—
—
Courier pick up and return
—
—
Place of service
Remote and Onsite
—
Offsite
Onsite
Onsite
Response time
Next business day response
—
Repaired within 3-7 business days
Next business day response
Next business day response
Service method
Onsite and Predictive Support
—
Depot repair
Onsite repair
Onsite repair
Support type
Active Care
—
Offsite repair
Onsite repair
Onsite repair
Warranty coverage
In warranty
—
Post warranty
In warranty
In warranty
Warranty type
S
—
P
In Warranty
S
Features
Compatibility
—
—
—
Defective Media Retention Notebook Only
—
HP segment
—
—
—
Business, Enterprise
—
License quantity
—
—
1 license(s)
—
—
Next Business Day (NBD)
—
—
—
Yes
—
Number of years
3 year(s)
—
1 year(s)
5 year(s)
3 year(s)
On-site support
Yes
—
—
Yes
—
Response time
9 h
—
—
—
9 h
Service type
Next Business Day
—
—
—
Next Business Day
Type
On-site
—
—
On-site
On-site

