Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
Excludes external monitor
excludes external monitor
Additional support option
Defective media retention
Travel coverage
—
Travel coverage
Defective media retention
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
48 month(s)
60 month(s)
60 month(s)
60 month(s)
60 month(s)
Duration
4 years
5 years
5 years
5 years
5 years
Place of service
Remote and Onsite
Remote and Onsite
Onsite
Onsite
Onsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Onsite and Predictive Support
Onsite and Predictive Support
Onsite repair
Onsite repair
Onsite repair
Support type
Active Care
Active Care
Onsite repair
Onsite repair
Onsite repair
Warranty coverage
In warranty
In warranty
In warranty
In warranty
In warranty
Warranty type
S
S
S
S
In Warranty
Features
Compatibility
—
—
—
—
Defective Media Retention Notebook Only
HP segment
—
—
—
Business, Enterprise
Business, Enterprise
License quantity
1 license(s)
—
—
—
—
Next Business Day (NBD)
—
—
—
Yes
Yes
Number of years
4 year(s)
5 year(s)
5 year(s)
5 year(s)
5 year(s)
On-site support
—
Yes
—
—
Yes
Response time
—
9 h
—
—
—
Service time (hours x days)
—
—
9x5
—
—
Service type
—
Next Business Day
—
—
—
Type
—
On-site
On-site
—
On-site
Packaging data
Quantity per pack
1 pc(s)
—
—
—
—
