Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
Excludes external monitor
excludes external monitor
Additional support option
—
Travel coverage
—
Travel coverage
Defective media retention
Care Pack type
—
Electronic
Electronic
Electronic
Electronic
Coverage details
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
—
60 month(s)
60 month(s)
60 month(s)
60 month(s)
Duration
—
5 years
5 years
5 years
5 years
Place of service
—
Remote and Onsite
Onsite
Onsite
Onsite
Response time
—
Next business day response
Next business day response
Next business day response
Next business day response
Service method
—
Onsite and Predictive Support
Onsite repair
Onsite repair
Onsite repair
Support type
—
Active Care
Onsite repair
Onsite repair
Onsite repair
Warranty coverage
—
In warranty
In warranty
In warranty
In warranty
Warranty type
—
S
S
S
In Warranty
Features
Compatibility
—
—
—
—
Defective Media Retention Notebook Only
HP segment
—
—
—
Business, Enterprise
Business, Enterprise
Next Business Day (NBD)
—
—
—
Yes
Yes
Number of years
—
5 year(s)
5 year(s)
5 year(s)
5 year(s)
On-site support
—
Yes
—
—
Yes
Response time
—
9 h
—
—
—
Service time (hours x days)
—
—
9x5
—
—
Service type
—
Next Business Day
—
—
—
Type
—
On-site
On-site
—
On-site

