Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
—
—
Defective media retention
—
Defective media retention
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
60 month(s)
12 month(s)
48 month(s)
12 month(s)
36 month(s)
Duration
5 years
1 year
4 years
1 year
3 years
Logistics options
Parts shipped next business day
—
—
Courier shipment and defective return
—
Place of service
Channel
Onsite
Onsite
Offsite
Onsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Part exchange
Onsite repair
Onsite repair
Advanced unit exchange
Onsite repair
Support type
Exchange
Onsite repair
Onsite repair
Exchange
Onsite repair
Warranty coverage
In warranty
Post warranty
In warranty
Post warranty
In warranty
Warranty type
S
P
S
P
S
Features
Compatibility
Color LaserJet E60065, E60165 Managed
PageWide Pro X452/X552
LaserJet Pro M501
—
Color Laserjet Managed M553 MFP
HP segment
Business, Enterprise
Business
Business
Business, Enterprise
Business
License quantity
—
—
—
1 license(s)
—
Next Business Day (NBD)
—
Yes
—
—
Yes
Number of years
5 year(s)
1 year(s)
4 year(s)
1 year(s)
3 year(s)
On-site support
—
Yes
Yes
—
Yes
Service time (hours x days)
—
9x5
—
—
9x5
Service type
—
—
Next Business Day
Next Business Day
—
Type
—
On-site
On-site
—
On-site

