Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
—
—
—
Defective media retention
—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
12 month(s)
12 month(s)
12 month(s)
48 month(s)
36 month(s)
Duration
1 year
1 year
1 year
4 years
3 years
Logistics options
Courier shipment and defective return
—
Courier shipment and defective return
—
Parts shipped next business day
Place of service
Offsite
Onsite
Offsite
Onsite
Channel
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Advanced unit exchange
Onsite repair
Advanced unit exchange
Onsite repair
Part exchange
Support type
Exchange
Onsite repair
Exchange
Onsite repair
Exchange
Warranty coverage
Post warranty
Post warranty
Post warranty
In warranty
In warranty
Warranty type
P
P
P
S
S
Features
Compatibility
ScanJet Pro 2500
PageWide Pro X452/X552
—
LaserJet Pro M501
LaserJet Pro M501
HP segment
Business
Business
Business, Enterprise
Business
Business, Enterprise
License quantity
—
—
1 license(s)
—
—
Next Business Day (NBD)
—
Yes
—
—
Yes
Number of years
1 year(s)
1 year(s)
1 year(s)
4 year(s)
3 year(s)
On-site support
—
Yes
—
Yes
—
Service time (hours x days)
—
9x5
—
—
—
Service type
Next Business Day
—
Next Business Day
Next Business Day
—
Type
—
On-site
—
On-site
—
