Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
—
Active Care
Active Care
—
—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
24 month(s)
12 month(s)
12 month(s)
36 month(s)
12 month(s)
Duration
2 years
1 year
1 year
3 years
1 year
Logistics options
—
—
—
Customer ships defective, courier ships replacement
Courier shipment and defective return
Place of service
Onsite
Remote and Onsite
Remote and Onsite
Offsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Exchange shipped within 4-7 business days
Next business day response
Service method
Onsite repair
Onsite and Predictive Support
Onsite and Predictive Support
Standard unit exchange
Advanced unit exchange
Support type
Onsite repair
Active Care
Active Care
Exchange
Exchange
Warranty coverage
In warranty
Post warranty
Post warranty
In warranty
Post warranty
Warranty type
S
P
P
S
P
Features
Compatibility
—
—
—
—
ScanJet Pro 2500
HP segment
Business, Enterprise
—
—
Business, Enterprise
Business
Number of years
2 year(s)
—
—
3 year(s)
1 year(s)
Service type
—
—
—
—
Next Business Day
