Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Defective media retention
Active Care
Active Care
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Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
60 month(s)
12 month(s)
12 month(s)
24 month(s)
36 month(s)
Duration
5 years
1 year
1 year
2 years
3 years
Logistics options
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—
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Customer ships defective, courier ships replacement
Place of service
Onsite
Remote and Onsite
Remote and Onsite
Onsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Exchange shipped within 4-7 business days
Service method
Onsite repair
Onsite and Predictive Support
Onsite and Predictive Support
Onsite repair
Standard unit exchange
Support type
Onsite repair
Active Care
Active Care
Onsite repair
Exchange
Warranty coverage
In warranty
Post warranty
Post warranty
Post warranty
In warranty
Warranty type
S
P
P
P
S
Features
Compatibility
PageWide Enterprise Color 78x
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—
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HP segment
Business, Enterprise
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—
Business, Enterprise
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Number of years
—
—
—
2 year(s)
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