Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Defective media retention
Active Care
Active Care
—
Defective media retention
Care Pack type
Electronic
Electronic
Electronic
—
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
—
Standard workdays - 9 hours
Coverage period
12 month(s)
12 month(s)
12 month(s)
—
36 month(s)
Duration
1 year
1 year
1 year
—
3 years
Place of service
Onsite
Remote and Onsite
Remote and Onsite
—
Channel
Response time
Next business day response
Next business day response
Next business day response
—
Next business day response
Service method
Onsite repair
Onsite and Predictive Support
Onsite and Predictive Support
—
Part exchange
Support type
Onsite repair
Active Care
Active Care
—
Exchange
Warranty coverage
Post warranty
Post warranty
Post warranty
—
In warranty
Warranty type
P
P
P
—
S
Features
Compatibility
Color LaserJet Managed MFP M577
—
—
—
Color LaserJet Enterprise MFP 680x
HP segment
Business
—
—
—
—
Next Business Day (NBD)
Yes
—
—
—
—
Number of years
1 year(s)
—
—
—
3 year(s)
On-site support
Yes
—
—
—
—
Parts replacement
—
—
—
—
Yes
Repairs performed onsite
Yes
—
—
—
—
Service included
—
—
—
—
Parts
Service time (hours x days)
9x5
—
—
—
—
Type
On-site
—
—
—
—



