Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Defective media retention
Active Care
Active Care
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—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
24 month(s)
12 month(s)
12 month(s)
12 month(s)
36 month(s)
Duration
2 years
1 year
1 year
1 year
3 years
Logistics options
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—
—
Courier shipment and defective return
Customer ships defective, courier ships replacement
Place of service
Onsite
Remote and Onsite
Remote and Onsite
Offsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Exchange shipped within 4-7 business days
Service method
Onsite repair
Onsite and Predictive Support
Onsite and Predictive Support
Advanced unit exchange
Standard unit exchange
Support type
Onsite repair
Active Care
Active Care
Exchange
Exchange
Warranty coverage
Post warranty
Post warranty
Post warranty
Post warranty
In warranty
Warranty type
P
P
P
P
S
Features
Compatibility
Color LaserJet E60075, E60175 Managed
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—
ScanJet Pro 2500
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HP segment
Business, Enterprise
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—
Business
Business, Enterprise
Number of years
2 year(s)
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—
1 year(s)
3 year(s)
Service type
Next Business Day
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—
Next Business Day
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