Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
excludes external monitor
Excludes external monitor
Additional support option
—
Travel coverage
—
Defective media retention
Travel coverage
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
12 month(s)
60 month(s)
60 month(s)
60 month(s)
60 month(s)
Duration
1 year
5 years
5 years
5 years
5 years
Logistics options
Courier pick up and return
—
—
—
—
Place of service
Offsite
Remote and Onsite
Onsite
Onsite
Onsite
Response time
Repaired within 3-7 business days
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Depot repair
Onsite and Predictive Support
Onsite repair
Onsite repair
Onsite repair
Support type
Pickup and return
Active Care
Onsite repair
Onsite repair
Onsite repair
Warranty coverage
Post warranty
In warranty
In warranty
In warranty
In warranty
Warranty type
P
S
S
In Warranty
S
Features
Compatibility
—
—
—
Defective Media Retention Notebook Only
—
HP segment
—
—
—
Business, Enterprise
Business, Enterprise
Next Business Day (NBD)
—
—
—
Yes
Yes
Number of years
—
5 year(s)
5 year(s)
5 year(s)
5 year(s)
On-site support
—
Yes
—
Yes
—
Response time
—
9 h
—
—
—
Service time (hours x days)
—
—
9x5
—
—
Service type
—
Next Business Day
—
—
—
Type
—
On-site
On-site
On-site
—
