Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
Covers up to 50 devices
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—
—
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Additional support option
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Active Care
Active Care
Defective media retention
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Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
36 month(s)
12 month(s)
12 month(s)
36 month(s)
36 month(s)
Duration
3 years
1 year
1 year
3 years
3 years
Logistics options
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Customer ships defective, courier ships replacement
Place of service
Remote
Remote and Onsite
Remote and Onsite
Channel
Offsite
Response time
Next available agent
Next business day response
Next business day response
Next business day response
Exchange shipped within 4-7 business days
Service method
Phone
Onsite and Predictive Support
Onsite and Predictive Support
Part exchange
Standard unit exchange
Support type
Remote software assistance
Active Care
Active Care
Exchange
Exchange
Warranty coverage
In warranty
Post warranty
Post warranty
In warranty
In warranty
Warranty type
S
P
P
S
S
Features
Compatibility
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Color LaserJet Enterprise MFP 680x
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HP segment
Business, Enterprise
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Number of years
3 year(s)
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3 year(s)
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Parts replacement
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—
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Yes
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Service included
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—
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Parts
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Service time (hours x days)
9x5
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