Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
Excludes external monitor
Excludes external monitor
Additional support option
—
—
Travel coverage
—
Defective media retention; Travel coverage
Care Pack type
Electronic
—
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
12 month(s)
—
60 month(s)
12 month(s)
36 month(s)
Duration
1 year
—
5 years
1 year
3 years
Logistics options
—
—
—
Courier pick up and return
—
Place of service
Remote
—
Onsite
Offsite
Onsite
Response time
Next available agent
—
Next business day response
Repaired within 3-7 business days
Next business day response
Service method
Phone
—
Onsite repair
Depot repair
Onsite repair
Support type
Remote software assistance
—
Onsite repair
Offsite repair
Onsite repair
Warranty coverage
Warranty independent
—
In warranty
Post warranty
In warranty
Warranty type
S
—
S
P
S
Features
HP segment
—
—
Business, Enterprise
—
—
License quantity
1 license(s)
—
—
1 license(s)
—
Next Business Day (NBD)
—
—
Yes
—
—
Number of years
1 year(s)
—
5 year(s)
1 year(s)
3 year(s)
Response time
—
—
—
—
9 h
Service type
—
—
—
—
Next Business Day
Type
—
—
—
—
On-site


