Product Comparison
Technical Specifications
Feature
Supplier features
Additional information
—
—
Excludes external monitor
Excludes external monitor
Excludes external monitor
Additional support option
Defective media retention
—
Travel coverage
Defective media retention; Travel coverage
—
Care Pack type
Electronic
—
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
—
—
60 month(s)
36 month(s)
12 month(s)
Duration
1 year
—
5 years
3 years
1 year
Logistics options
—
—
—
—
Courier pick up and return
Place of service
Remote and Onsite
—
Onsite
Onsite
Offsite
Response time
Next business day response
—
Next business day response
Next business day response
Repaired within 3-7 business days
Service method
Onsite and Predictive Support
—
Onsite repair
Onsite repair
Depot repair
Support type
Onsite repair
—
Onsite repair
Onsite repair
Offsite repair
Warranty coverage
Post warranty
—
In warranty
In warranty
Post warranty
Warranty type
P
—
S
S
P
Features
HP segment
—
—
Business, Enterprise
—
—
License quantity
—
—
—
—
1 license(s)
Next Business Day (NBD)
—
—
Yes
—
—
Number of years
—
—
5 year(s)
3 year(s)
1 year(s)
Response time
—
—
—
9 h
—
Service type
—
—
—
Next Business Day
—
Type
—
—
—
On-site
—

