Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
—
Active Care
Active Care
Defective media retention
—
Care Pack type
—
Electronic
Electronic
Electronic
Electronic
Coverage details
—
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
—
12 month(s)
12 month(s)
36 month(s)
36 month(s)
Duration
—
1 year
1 year
3 years
3 years
Logistics options
—
—
—
—
Customer ships defective, courier ships replacement
Place of service
—
Remote and Onsite
Remote and Onsite
Channel
Offsite
Response time
—
Next business day response
Next business day response
Next business day response
Exchange shipped within 4-7 business days
Service method
—
Onsite and Predictive Support
Onsite and Predictive Support
Part exchange
Standard unit exchange
Support type
—
Active Care
Active Care
Exchange
Exchange
Warranty coverage
—
Post warranty
Post warranty
In warranty
In warranty
Warranty type
—
P
P
S
S
Features
Compatibility
Color LaserJet MFP M477 series
—
—
Color LaserJet Enterprise MFP 680x
—
Next Business Day (NBD)
Yes
—
—
—
—
Number of years
5 year(s)
—
—
3 year(s)
—
On-site support
Yes
—
—
—
—
Parts replacement
—
—
—
Yes
—
Service included
—
—
—
Parts
—
Service time (hours x days)
9x5
—
—
—
—
Type
On-site
—
—
—
—


