Product Comparison
Technical Specifications
Feature
Supplier features
Additional support option
Defective media retention
—
—
Defective media retention
—
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
60 month(s)
12 month(s)
12 month(s)
48 month(s)
36 month(s)
Duration
5 years
1 year
1 year
4 years
3 years
Logistics options
—
—
Courier shipment and defective return
—
Courier shipment and defective return
Place of service
Onsite
Onsite
Offsite
Onsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Next business day response
Service method
Onsite repair
Onsite repair
Advanced unit exchange
Onsite repair
Advanced unit exchange
Support type
Onsite repair
Onsite repair
Exchange
Onsite repair
Exchange
Warranty coverage
In warranty
Post warranty
Post warranty
In warranty
In warranty
Warranty type
S
P
P
S
S
Features
Compatibility
—
PageWide Pro X452/X552
—
LaserJet Pro M501
—
HP segment
Business
Business
Business, Enterprise
Business
—
License quantity
—
—
1 license(s)
—
—
Next Business Day (NBD)
—
Yes
—
—
—
Number of years
—
1 year(s)
1 year(s)
4 year(s)
—
On-site support
—
Yes
—
Yes
—
Service time (hours x days)
—
9x5
—
—
—
Service type
—
—
Next Business Day
Next Business Day
—
Type
—
On-site
—
On-site
—
