Product Comparison
Technical Specifications
Feature
Supplier features
Care Pack type
Electronic
Electronic
Electronic
Electronic
Electronic
Coverage details
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Standard workdays - 9 hours
Coverage period
60 month(s)
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—
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60 month(s)
Duration
5 years
3 years
3 years
3 years
5 years
Logistics options
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Courier shipment and defective return
Courier shipment and defective return
Courier shipment and defective return
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Place of service
Onsite
Offsite
Offsite
Offsite
Offsite
Response time
Next business day response
Next business day response
Next business day response
Next business day response
Repaired within 3-7 business days
Service method
Onsite repair
Advanced unit exchange
Advanced unit exchange
Advanced unit exchange
Offsite repair
Support type
Onsite repair
Exchange
Exchange
Exchange
Offsite repair
Warranty coverage
In warranty
In warranty
In warranty
In warranty
In warranty
Warranty type
S
S
S
S
S
Features
HP segment
Business
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—
—
—
Next Business Day (NBD)
Yes
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—
—
—
Number of years
5 year(s)
3 year(s)
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—
—
Response time
—
24 h
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—
—
Service time (hours x days)
9x5
9x5
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—
—
Service type
—
Advanced Exchange
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—
—
Type
On-site
Pick-up&return
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—
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