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Product Comparison

Technical Specifications

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Feature

Brand: Hewlett Packard Enterprise|SKU: HV5S4E

HPE Tech Care Critical Service with Comprehensive Defective Material Retention

£18857.02

Stock: 9876

Brand: Hewlett Packard Enterprise|SKU: H37KQE

HPE 5Y Tech Care Essential DX385 Gen11 GPU Service

£40871.65

Stock: 9876

Brand: Hewlett Packard Enterprise|SKU: H48DFE

HPE Pointnext Tech Care Essential Service - Technical support - for Microsoft Windows Server 2025 Essentials (OS and Applications) - factory integrated - ROK - phone consulting - 3 years - 24x7 - response time: 15 min

£840.03

Stock: 9876

Brand: Hewlett Packard Enterprise|SKU: H48CKE

HPE Tech Care Essential Service - Technical support - for Microsoft Windows Server 2025 Standard (OS and Applications) - 4 additional cores - phone consulting - 5 years - 24x7 - response time: 15 min

£499.11

Stock: 9876

Brand: Hewlett Packard Enterprise|SKU: H48CTE

HPE Tech Care Essential Service - Technical support - for Microsoft Windows Server 2025 Datacenter (OS and Applications) - 2 additional cores - phone consulting - 3 years - 24x7 - response time: 15 min

£678.78

Stock: 9876

General

Full Contract Period

5 years

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Location

On-site

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Repair Time

6 hours

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Service Availability

24 hours a day / 7 days a week

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Service Included

Parts and labour

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Compatibility Information

Designed For

P/N: 869848-291, 869848-B21, 869848R-B21, 869851-AA1, 869852-AA1, 869853-AA1, 869854-B21, 869854-B21#0D1, 869854-B21#ABA, 869854-B21#ABJ, 869854-B21#B19, 869854-B21#UUF, 869854R-B21, 869854R-B21#B19, 878213-B21, 878213-B21#0D1, 878213-B21#ABA, 880396-AA1, P05673-291, P05673-AA1, P05673-B21, P05673R-B21, P05676-AA1, P21273-291, P21273-AA1, P21273-B21, P21273R-B21, P22709-291, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21

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Technical details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - visual remote guidance - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Product info support - web support - 5 years Technical support - outage management - 5 years Comprehensive defective material retention - 5 years

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