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HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment

Name: HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment
Brand: HP
SKU: UR4Y2PV
Price: 938.48 GBP
Availability: OutOfStock

Manuf P/N: UR4Y2PV

APAXON#: 13125282

HP Poly+ Analyze with FRU Replace and Destroy
Extended service agreement
advance hardware replacement (for video conferencing devices)
3 years
shipment
response time: NBD
for Poly Studio X52

Extended service agreement for dependable support
Advance hardware replacement included for quick recovery
Next business day response time for most service requests
Timely support options tailored to severity levels
Email consulting and web support available for additional help

End user info required

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of HP. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

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Restocking fees (typically 15–25%)
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Return shipping is the responsibility of the buyer unless agreed otherwise.

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Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

The HP Poly+ Analyze with FRU Replace and Destroy offers comprehensive support for video conferencing devices through an extended service agreement. This service includes advance hardware replacement and shipment to ensure minimal downtime for users. With a variety of response times depending on the severity level of issues, customers benefit from timely assistance, including responses within 30 minutes for critical issues. The agreement also encompasses email consulting and web support, providing robust resources for any inquiries or assistance users may require.

Main Specifications

Product Description: HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Full Contract Period: 3 years
Response Time: Next business day
Class of Equipment: Video conferencing devices
Designed For: Poly Studio X52

Associated Documents

APAXON Product Data Sheet - HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment(UR4Y2PV).pdfPDF

Product Features

Reliable support coverage

The extended service agreement includes essential support tailored for video conferencing devices, ensuring users have access to necessary resources when needed.

Fast hardware replacement

Advance hardware replacement minimizes downtime by ensuring that replacement units are shipped promptly to the user, allowing for efficient continuity in operations.

Quick response times

The service features various response times based on severity levels, providing immediate assistance to critical issues with a 30-minute response for severity level 1.

Comprehensive support options

Email consulting and web support are included in the service package, enabling users to find solutions quickly and effectively with guided assistance.

Regular updates included

The service agreement covers new release updates, ensuring that users have access to current features and improvements for their video conferencing devices.

Specifications

General

Full Contract Period: 3 years
Location: Shipment
Response Time: Next business day
Service Included: Advance hardware replacement
Class of Equipment: Video conferencing devices

Details

Service & Support: Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD - Field Replaceable Units, Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2, Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3, Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday, Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday, New releases update - 3 years

Compatibility Information

Designed For: HP Poly Studio X52

HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment — image 1

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

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This product is out of stock

HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment

Similar Products

HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment

HP Carepack 3y NextBusDay Exchange TC Only SVC Thin Client T series 3/0/0 wty excl Mon 3y Exchange SVC,HW Only, HP ships replacement next bus day,8am-5pm,Std bus days excl HP hol.HP pre-pays return shipment

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Overview

Main Specifications

Associated Documents

Product Features

Specifications

General

Details

Compatibility Information

Customer Reviews

Similar Products

HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment

HP Carepack 3y NextBusDay Exchange TC Only SVC Thin Client T series 3/0/0 wty excl Mon 3y Exchange SVC,HW Only, HP ships replacement next bus day,8am-5pm,Std bus days excl HP hol.HP pre-pays return shipment

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