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AppleCare for Enterprise - extended service agreement - 4 years - on-site
Extended service agreement
parts and labour (for monitors)
4 years (from original purchase date of the equipment)
on-site
response time: NBD
Tier 1+, volume
for Studio Display XDR
- Your AppleCare Account Manager
- IT department - level coverage
- Help for your help desk
- Onsite hardware service
- Additional device repair or replacement
Similar Products
Overview
AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise. Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department - level support by phone or email for all Apple hardware and software. They will provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we'll help troubleshoot your solution and work with IBM to get your issue resolved. AppleCare for Enterprise provides IT department - level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee. AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
Main Specifications
- Product Description
- AppleCare for Enterprise - extended service agreement - 4 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years (from original purchase date of the equipment)
- Response Time
- Next business day
- Pricing Type
- Tier 1+, volume
- Class of Equipment
- Monitors
- Designed For
- Studio Display XDR
Associated Documents
Product Features
Your AppleCare Account Manager
AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.
IT department - level coverage
Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department - level support by phone or email for all Apple hardware and software. They will provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we'll help troubleshoot your solution and work with IBM to get your issue resolved. AppleCare for Enterprise provides IT department - level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee.
Help for your help desk
AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
Onsite hardware service
You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM's Global technology services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.
Additional device repair or replacement
In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.
Specifications
General
- Service Included
- Parts and labour
- Location
- On-site
- Response Time
- Next business day
- Full Contract Period
- 4 years (from original purchase date of the equipment)
- Class of Equipment
- Monitors
- Pricing Type
- Tier 1+, volume
Details
- Service & Support
- Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD, Technical support - e-mail consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday, Technical support - assistance - 4 Years
Compatibility Information
- Designed For
- Apple Studio Display XDR