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Blancco Advanced Support Plan (SP2)
Technical support
for Blancco File Eraser Enterprise Edition
1 asset
volume
500-999 licences
ESD
phone consulting
1 year
5 incident
9x5
response time: 2 h
- 2-hour response time for critical issues
- 9 hours a day, 5 days a week support availability
- Includes phone and email consulting
- Access to web knowledge base and new releases updates
Similar Products
Overview
The Lenovo Blancco Advanced Support Plan (SP2) is designed to provide businesses with the technical support needed to address issues swiftly and efficiently. With electronic distribution for easy installation, this locally installed support plan offers volume licensing, making it an ideal choice for businesses looking to manage costs effectively. The plan features a rapid 2-hour response time for severity level 1 issues, ensuring that critical problems are prioritized. Service is available 9 hours a day, 5 days a week, with support options including phone consulting, email consulting, and access to a web knowledge base, as well as updates on new releases. This comprehensive support coverage is tailored to minimize downtime and maintain operational efficiency, making it a valuable asset for any business.
Main Specifications
- Product Description
- Blancco Advanced Support Plan (SP2) - technical support - for Blancco File Eraser Enterprise Edition - 1 year - 5 incident
- Service & Support
- Technical support
- Service Included
- Phone consulting
- Full Contract Period
- 1 year - 5 incident
- Response Time
- 2 hours
- Service Availability
- 9 hours a day / 5 days a week
- Software Title
- Blancco File Eraser Enterprise Edition
- Licence Qty
- 1 asset
- Licence Pricing
- Volume / 500-999 licences
- Licensing Details
- ESD
Associated Documents
Product Features
Rapid response support
With a response time as quick as 2 hours, the Advanced Support Plan ensures that critical issues are addressed promptly, minimizing downtime and keeping your operations smooth.
Comprehensive service coverage
Offering phone, email, and web knowledge base support, the plan provides a variety of channels to resolve issues, ensuring you have the assistance you need, when you need it.
Extended service hours
Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with your business hours, providing access to support during peak operational times.
Specifications
Software
- Installation Type
- Locally installed
- Licensing Details
- ESD
- Software Title
- Blancco File Eraser Enterprise Edition
- Licence Pricing
- Volume / 500-999 licences
- Licence Qty
- 1 asset
Technical details
- Service & Support
- Phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 Phone consulting - 1 year - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 Phone consulting - 1 year - response time: 6 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 E-mail consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Web knowledge base access - 1 year New releases update - 1 year
General
- Type
- Technical support
- Service Included
- Phone consulting
- Response Time
- 2 hours
- Service Availability
- 9 hours a day / 5 days a week
- Full Contract Period
- 1 year - 5 incident