Product Comparison
Technical Specifications
Feature
General
Full Contract Period
3 years
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5 years
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Location
On-site
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Response Time
4 hours
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15 min
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Service Availability
24 hours a day / 7 days a week
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24 hours a day / 7 days a week
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Service Included
Parts and labour
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Phone consulting
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Type
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Technical support
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Miscellaneous
Designed For
P/N: 793310R-B21, 793312R-B21, 793314R-B21, 816814R-B21, 816815R-B21, 816816R-B21
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Software
Installation Type
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Locally installed
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Licence Qty
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4 additional cores
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Software Title
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Microsoft Windows Server 2025 Datacenter (OS and Applications)
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Technical details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years Product info support - web knowledge base access - 3 years New releases update - 3 years
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Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Web support - 5 years Web knowledge base access - 5 years New releases update - 5 years
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