Product Comparison
Technical Specifications
Feature
General
Full Contract Period
4 years
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Location
On-site
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Response Time
4 hours
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Service Availability
24 hours a day / 7 days a week
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Service Included
Parts and labour
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Compatibility Information
Designed For
P/N: 864668-B21, 864668R-B21
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Technical details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Product info support - knowledge base access - 4 Years, Technical support - remote diagnosis - 4 Years, Technical support - visual remote guidance - 4 Years, New releases update - 4 Years, Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday, Product info support - web support - 4 Years
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