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HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
Stock9876
£8138.72
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Dell TechnologiesLenovoIntelHPEHewlett Packard Enterprise+ more
Next Working Day
On qualifying orders
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Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
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Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.
Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.
Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.
Digital fulfilment
Estimated delivery:Digital delivery (email)
Orders placed after Friday 17:30 or over the weekend will be processed on the next business day.
Digital licence delivery via email. Vendors typically fulfil within 24–48 hours (Mon–Fri). Weekend orders may be processed on the next business day.
HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Essential Service
Extended service agreement
parts and labour
4 years
on-site
24x7
response time: 4 h
for P/N: 864668-B21, 864668R-B21
Extended service agreement
parts and labour
4 years
on-site
24x7
response time: 4 h
for P/N: 864668-B21, 864668R-B21
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
Similar Products
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Specifications
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years
- Service Availability
- 24 hours a day / 7 days a week
- Response Time
- 4 hours
Technical details
- Service & Support
- Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Product info support - knowledge base access - 4 Years, Technical support - remote diagnosis - 4 Years, Technical support - visual remote guidance - 4 Years, New releases update - 4 Years, Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday, Product info support - web support - 4 Years
Compatibility Information
- Designed For
- P/N: 864668-B21, 864668R-B21
Customer Reviews
Authorised Technology Partners
All Verified
Authorised Reseller of
Dell TechnologiesLenovoIntelHPEHewlett Packard Enterprise+ more
Similar Products
Your Choice
HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
Stock9876
£8138.72