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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
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£361.55
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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Extended service agreement
parts and labour
3 years
on-site
9x5
response time: NBD
for LaserJet Enterprise MFP M528dn, MFP M528f; LaserJet Enterprise Flow MFP M528c, MFP M528z
Extended service agreement
parts and labour
3 years
on-site
9x5
response time: NBD
for LaserJet Enterprise MFP M528dn, MFP M528f; LaserJet Enterprise Flow MFP M528c, MFP M528z
- Remote problem diagnosis and support
- Next business day onsite response
- Escalation management
- Defective Media Retention Service
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Overview
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
Main Specifications
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- LaserJet Enterprise MFP M528dn, MFP M528f; LaserJet Enterprise Flow MFP M528c, MFP M528z
Product Features
Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
General
- Service Included
- Parts and labour
- Full Contract Period
- 3 years
- Location
- On-site
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Technical details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 3 years Defective media retention - 3 years
Compatibility Information
- Designed For
- HP LaserJet Enterprise MFP M528dn, MFP M528f HP LaserJet Enterprise Flow MFP M528c, MFP M528z
Customer Reviews
Authorised Technology Partners
All Verified
Authorised Reseller of
Dell TechnologiesLenovoIntelHPEHP+ more
Similar Products
Your Choice
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Stock0
£361.55