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HPE Foundation Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site
- Make one call to access global support specialists
- Resolve issues quickly with alerts and access to actionable information
- Use the unique combination of automated support and HPE expertise
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Overview
HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.
Main Specifications
- Product Description
- HPE Foundation Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Repair Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
- Reduce complexity
- Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Associated Documents
Product Features
Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Service Availability
- 24 hours a day / 7 days a week
- Repair Time
- 4 hours
Technical details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 3 years, Product info support - web knowledge base access - 3 years, New releases update - 3 years, Defective media retention - 3 years