Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

Next Working Day
On qualifying orders
UK Dispatched
Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
Genuine Brands
Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

See Alternatives Email Sales 0161 464 9941

HP 5Y NBD ADVNEX TC HW SUPP

Manuf P/N: U50WXE

HP 5 year Next Business Day Advanced Exchange TC Hardware Support. Support type: Exchange, Place of service: Offsite, Warranty coverage: In warranty

Remote problem diagnosis and technical telephone support
Next Business day exchange
Prepaid shipping label, materials, and instructions
Convenient door-to-door service

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

In warranty

Apaxon® is an authorised reseller of HEWLETT PACKARD INCORPORATED. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HP 5 year Next Business Day Advanced Exchange TC Hardware Support, Exchange, Offsite, In warranty, Standard workdays - 9 hours, 5 years, Next business day response

Specifications

Supplier features

Care Pack type: Electronic
Coverage period (months): 60
Support type: Exchange
Place of service: Offsite
Coverage details: Standard workdays - 9 hours
Response time: Next business day response
Warranty coverage: In warranty
Duration: 5 years
Service method: Advanced unit exchange
Additional information: excludes external monitor

Features

UNSPSC-code: 81111812

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Get a replacement unit the next business day

HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.
Offers a convenient, cost-saving alternative to onsite hardware repair for your HP product for 5 years. HP external Monitor excluded.
Increase the return on your HP hardware investments and enjoy peace of mind. The longer the service plan you choose, the more reliable support you can expect from HP.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner