Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

Next Working Day
On qualifying orders
UK Dispatched
Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
Genuine Brands
Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

See Alternatives Email Sales 0161 464 9941

HP 5Y ONS PDA PA DMR HE WS

Manuf P/N: UJ1B5E

HP 5y Onsite w/Predictive Detection Alerts/Preferred Access/DMR HE WS. License quantity: 1 license(s), Number of years: 5 year(s), Type: On-site

Remote problem diagnosis and support
Onsite repair or replacement, anywhere work happens
Defective Media Retention
End user alerts and automated IT ticketing
Predictive AI-powered insights and proactive onsite support
Preferred access to parts and HP service experts

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

In warranty

Apaxon® is an authorised reseller of HEWLETT PACKARD INCORPORATED. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

Similar Products

Compare All

Your Choice

HP 5Y ONS PDA PA DMR HE WS

Stock0

£282.50

Better

15-FC0038NA R3-7320U 8GB 256GB BLACK

Stock1

£424.96

Better

HP SCANJET ENT FLOW N6600 FNW1 SCANN

Stock1

£1015.82

Cheaper

HP Large Format Media Large Format Printer Media

Stock3

£47.53

Cheaper

HP Large Format Media Large Format Printer Media

Stock3

£120.52

Overview

HP 5y Onsite w/Predictive Detection Alerts/Preferred Access/DMR HE WS, 1 license(s), 5 year(s), On-site

Specifications

Supplier features

Warranty coverage: In warranty
Duration: 5 years
Place of service: Remote and onsite
Coverage period (months): 60
Support type: AI-powered insights w/onsite repair / preferred access
Response time: Next business day response
Care Pack type: Electronic
Coverage details: Standard workdays - 9 hours
Additional support option: Defective media retention
Service method: Predictive support with preferred access

Features

On-site support: Yes
Type: On-site
Number of years: 5 year(s) year(s)
License quantity: 1 license(s) license(s)
UNSPSC-code: 81111812

Mitigate downtime with our fastest response time

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Preferred access to parts and HP service experts

Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and field service prioritization.

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner