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HP Poly+ Partner
Extended service agreement
advance hardware replacement (for video conferencing devices)
1 year
shipment
response time: NBD
for HP Mini IP Conference PC
- Ecosystem Cloud Partner Support (ECPS)
- Upgraded IT tools
- Software Upgrades and Updates
- Designated Support Portal Access
- Professional Services Discounts
- Escalation Management
- Onsite Support Enhancement Option
Similar Products
Overview
The Poly+ Partner from HP Inc. offers an extended service agreement tailored for systems requiring reliable, ongoing support. This service ensures that your operations continue smoothly with minimal downtime, thanks to direct access to a dedicated support team. By choosing this extended service agreement, you protect your investment from unexpected service costs, ensuring your system receives the attention it needs, when it needs it. The peace of mind provided by this comprehensive support package allows you to focus on your core business activities, knowing that expert assistance is just a call away.
Specifications
General
- Full Contract Period
- 1 year
- Location
- Shipment
- Response Time
- Next business day
- Service Included
- Advance hardware replacement
- Class of Equipment
- Video conferencing devices
Service & Support
- Service & Support
- Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD, Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2, Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3, Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday, Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- HP Mini IP Conference PC