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HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 3 years - shipment
Extended service agreement
replacement
3 years
shipment
9x5
response time: NBD
- Escalation management
- HPE electronic remote support solution
- Access to electronic support information and services
Similar Products
Overview
HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
Main Specifications
- Product Description
- HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 3 years - shipment
- Type
- Extended service agreement
- Service Included
- Replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Associated Documents
Product Features
Efficient replacement service
This service includes a next business day replacement option, ensuring that products are quickly exchanged to avoid operational delays.
Comprehensive support options
Offers extensive support options including phone consulting and access to a web knowledge base, enabling users to find solutions and information easily.
Remote diagnosis capabilities
Utilizes remote diagnosis to help quickly identify service issues, allowing for faster resolution and minimal disruption.
Specifications
General
- Service Availability
- 9 hours a day / 5 days a week
- Full Contract Period
- 3 years
- Service Included
- Replacement
- Location
- Shipment
- Response Time
- Next business day
Technical details
- Service & Support
- Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday, Technical support - remote diagnosis - 3 years, Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday, New releases update - 3 years, Product info support - web knowledge base access - 3 years