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HPE Foundation Care Software Support 24x7 - technical support - for Aruba AirWave with RAPIDS and VisualRF - 5 years

Name: HPE Foundation Care Software Support 24x7 - technical support - for Aruba AirWave with RAPIDS and VisualRF - 5 years
Brand: Hewlett Packard Enterprise
SKU: H2YW0E
Price: 87.73 GBP
Availability: OutOfStock

Manuf P/N: H2YW0E

APAXON#: 4056624

EAN: 4058154317341

HPE Foundation Care Software Support 24x7
Technical support
for Aruba AirWave with RAPIDS and VisualRF
1 device
ESD
phone consulting
5 years
24x7
response time: 2 h
Weight: 0.10 KG

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of Hewlett Packard Enterprise. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.

Specifications

General

Type: Technical support
Full Contract Period: 5 years
Service Included: Phone consulting
Service Availability: 24 hours a day / 7 days a week
Response Time: 2 hours

Technical details

Service & Support: Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday, E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday, Fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday, Web knowledge base access - 5 years

Software

Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday, E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday, Fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday, Web knowledge base access - 5 years: 1 device
Installation Type: Locally installed
Licensing Details: ESD
Software Title: Aruba AirWave with RAPIDS and VisualRF