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Next-working-day delivery. Order before 17:30 in England or Wales, or before 16:00 in Northern Ireland, Republic of Ireland, or Scotland, to receive next-working-day delivery. Orders placed before 17:30 on Friday will be delivered Monday. Orders placed after 17:30 on Friday will arrive Tuesday. Upgrade options include pre-9, pre-10:30, pre-noon, special delivery, and secure bulk deliveries (available at additional cost).
Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.
Instant digital delivery. Digital products — including software licences, subscriptions, warranties & insurance, and electronic copies — are delivered the same day via email, provided a valid email address is entered at checkout.
Christmas & New Year delivery schedule. The timings below apply to orders with in-stock items.
UK Deliveries
- Orders placed with stock on 23rd Dec → delivered 24th Dec 2025
- Orders placed with stock on 24th Dec → delivered 30th Dec 2025
- Orders placed with stock on 29th Dec → delivered 30th Dec 2025
- Orders placed with stock on 30th Dec → delivered 31st Dec 2025
- Orders placed with stock on 31st Dec → delivered 5th Jan 2026
- Pallet service: orders placed on 23rd Dec → delivered AM 24th Dec. After this date, pallet deliveries resume 5th Jan 2026.
Ireland Deliveries
Orders placed with stock from 23rd Dec → delivered 5th Jan 2026.
Overseas Orders
Orders placed with stock from 23rd Dec onward are subject to carrier schedules and local country rules. Delivery dates may vary by destination.
*All dates refer to business days and are subject to courier performance and local holiday closures.
Estimated Delivery: Calculating…
*UK business days (Mon–Fri). Subject to stock & courier delays.
HPE Pointnext Tech Care Essential Service
Extended service agreement
parts and labour
5 years
on-site
24x7
response time: 4 h
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
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Product Summary
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Main Specifications
- Product Description
- HPE Pointnext Tech Care Essential Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Associated Documents
Product Features
This product comes with an extended service agreement, ensuring that your HPE Pointnext Tech Care remains in excellent condition. With this agreement, you can rest easy knowing that your product is covered for longer periods, providing peace of mind and stability for your operations.
Gain access to HPE's technical support, offering you expert assistance whenever you need it. This feature ensures that any issues you encounter can be swiftly addressed, minimizing downtime and keeping your systems running efficiently.
Extended Specification
Disclaimers
- Product data is provided by CNET, we do not warrant the accuracy and completeness of the material contained in this data sheet
