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HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
Extended service agreement
parts and labour
1 year
on-site
9x5
response time: NBD
for P/N: 470065-721, 470065-743, 470065-781, 646900-421.SPB, 646902-421.SPB, 677198-421.SPB
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
Similar Products
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload. HPE Comprehensive Defective Material Retention (CDMR) allows you to keep all data retentive components. Before the actual replacement occurs, you must inform the authorized HPE support agent of your intention to keep the disk drive/data retentive component. You must also copy the information found on the label of the malfunctioning disk drive/component and provide it to Hewlett Packard Enterprise. The malfunctioning part will then be replaced.
Main Specifications
- Product Description
- HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- P/N: 470065-721, 470065-743, 470065-781, 470065R-781, 646900-421.SPB, 646901R-371, 646902-421.SPB, 646902R-001, 646902R-371, 646904R-001, 646904R-371, 646905R-001, 646905R-371, 654081-B21.BTO, 654081R-B21#0D1, 666532-B21#ABA, 677198-421.SPB, 677198R-371, 677199R-001, 677199R-371, 712360R-B21
Product Features
On-site support
With a commitment to ensuring minimal downtime, HPE Pointnext Tech Care offers on-site support with a next business day response time. This service is designed to provide you with the peace of mind that comes from knowing help is available right at your location, ensuring your operations continue smoothly without significant delays.
Comprehensive service coverage
This extended service agreement covers both parts and labor, offering comprehensive support for your HPE products post-warranty. From remote diagnosis to visual remote guidance and phone consulting, every aspect of technical support is designed to address your needs promptly and efficiently.
Flexible service availability
Understanding the critical nature of your operations, HPE Pointnext Tech Care provides service availability 9 hours a day, 5 days a week. With service hours from 8:00 AM to 5:00 PM, Monday through Friday, you can rest assured that support is available when you most need it.
Extended reach
No matter where you are located, within a distance of up to 480 km from the customer site, HPE Pointnext Tech Care ensures that you have access to the support you need. This extended reach demonstrates HPE's commitment to providing reliable service across a wide geographic area.
Defective material retention
The comprehensive defective material retention service allows you to keep your defective components after replacement, offering an added layer of security and compliance for your business. This feature is particularly beneficial for organizations with strict data handling and privacy policies.
Customer Reviews
“delivery was very quick and laptop was exactly what was advertised”
Reviews are independently collected and not edited by Apaxon®.
“Bought for my office, came new as expected and item is as described. Love it”
Reviews are independently collected and not edited by Apaxon®.
“did the job exactly what was advertised, would highly recommend”
Reviews are independently collected and not edited by Apaxon®.
What our clients say
Verified customer reviews
Collected independently on VouchRateKaydron is excellent!
Really starting to transform my business to where I want it to be 😄
Apaxon replied: Thank you so much for the fantastic review! 😄 It’s been a pleasure working with you and seeing the business take shape. I’m really glad we’re helping move things in the direction you’ve been aiming for, and there’s plenty more to come! Thanks again for your trust and support — it’s genuinely appreciated! — Kadron
Efficient and reliable
Purchased an Apple product, was cautious initially as not used this site before but it arrived the next day even though courier left it on door step. will definitely recommend Apaxon!
Apaxon replied: Thank you so much for your review! We completely understand being cautious when trying a new website, so it’s great to hear that we could make a good first impression. We’re delighted your Apple product arrived the next day and that you were happy with the service. We really appreciate your recommendation and hope to welcome you back to Apaxon again soon! 😊
Great Company to deal with.
Great job by Kadron and the team. Definitely recommend for IT services
Apaxon replied: Thank you for the fantastic review! It’s been a pleasure supporting Mitsiland. We really appreciate your trust in us and are always happy to help keep everything running smoothly. We look forward to continuing to support you and the team! 👍
Brilliant company
Apaxon Limited provide an excellent service to my business. Very knowledgeable and always responsive. Any IT issue that arises is always swiftly solved by the team at Apaxon
Apaxon replied: Thank you for this thoughtful review :-)
Apaxon®'s IT solutions have optimised our operations and significantly boosted our productivity. The team's reliable support and expertise have been genuinely invaluable to our business.
Apaxon®'s support has been excellent across every interaction. Their responsiveness and attention to detail make our daily operations much easier and more reliable to manage.
With Apaxon®'s help, our security posture and operational efficiency have greatly improved. We now have complete confidence in our IT infrastructure and the people behind it.
Apaxon®'s customer service has exceeded every expectation. Their prompt, professional support has been crucial for maintaining business continuity and keeping our team productive.
I approached Kadron after a friend recommended him, having used him for their own business. I'm so glad I did! 😃 He is simply transforming my business and taking it exactly where it needs to be. He's incredibly patient with me and all of my ideas 😂, really listens to what I want, and somehow manages to bring it all together. I couldn't recommend him highly enough!
via GoogleKadron is amazing, he has helped our business and done a full make over on our websites. Kadron has also shared his knowledge and provided the information I need in great detail, is always on standby to assist and is fast at acting upon any tasks I throw at him. It's been a great pleasure, and have built a lovely business relationship for all our needs.
Also for Just Fountainsvia Google
Kadron's service is second to none… I will forever be indebted to him for how he has gone above & beyond to help me with my website & business in general. Thank you Kadron.
via GoogleTestimonials from Apaxon® IT, web and support clients, including verbatim Google reviews. They describe our service, not this product.