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HPE Tech Care Essential Service - extended service agreement - 6 years - on-site

Name: HPE Tech Care Essential Service - extended service agreement - 6 years - on-site
Brand: Hewlett Packard Enterprise
SKU: H93F0E
Price: 5354.42 GBP
Availability: OutOfStock

Manuf P/N: H93F0E

APAXON#: 7960821

EAN: 4549821549504

HPE Tech Care Essential Service
Extended service agreement
parts and labour
6 years
on-site
24x7
response time: 4 h
for ProLiant DL360 Gen11, DL360 Gen11 Network Choice

Collaborative Support and Collaborative Assistance
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of Hewlett Packard Enterprise. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Main Specifications

Product Description: HPE Tech Care Essential Service - extended service agreement - 6 years - on-site
Type: Extended service agreement
Service Included: Parts and labour
Location: On-site
Full Contract Period: 6 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: ProLiant DL360 Gen11, DL360 Gen11 Network Choice

Associated Documents

APAXON Product Data Sheet - HPE Tech Care Essential Service - extended service agreement - 6 years - on-site(H93F0E).pdfPDF

Product Features

Extended service agreement

This product comes with an extended service agreement, ensuring that your HPE Pointnext Tech Care remains in excellent condition. With this agreement, you can rest easy knowing that your product is covered for longer periods, providing peace of mind and stability for your operations.

Technical support

Gain access to HPE's technical support, offering you expert assistance whenever you need it. This feature ensures that any issues you encounter can be swiftly addressed, minimizing downtime and keeping your systems running efficiently.

Specifications

General

Service Included: Parts and labour
Location: On-site
Full Contract Period: 6 years
Service Availability: 24 hours a day / 7 days a week
Response Time: 4 hours

Technical details

Service & Support: Extended service agreement - parts and labour - 6 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 6 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Product info support - knowledge base access - 6 years, Technical support - remote diagnosis - 6 years, Technical support - visual remote guidance - 6 years, New releases update - 6 years, Technical support - phone consulting - 6 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Extended service agreement - parts and labour - 6 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday, Product info support - web support - 6 years