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HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site
Extended service agreement
parts and labour (for servers)
3 years
on-site
24x7
response time: 4 h
for ProLiant DL360 Gen11
- Digital and data-driven
- Personalized and predictive
- Innovation and intelligence
Similar Products
Overview
Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
Main Specifications
- Product Description
- HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
- Class of Equipment
- Servers
- Designed For
- ProLiant DL360 Gen11
Associated Documents
Product Features
Digital and data-driven
Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
Personalized and predictive
Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
Innovation and intelligence
Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.
Specifications
General
- Service Included
- Parts and labour
- Full Contract Period
- 3 years
- Location
- On-site
- Service Availability
- 24 hours a day / 7 days a week
- Response Time
- 4 hours
- Class of Equipment
- Servers
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 3 years, New releases update - 3 years, Product info support - web knowledge base access - 3 years, Defective media retention - 3 years
Compatibility Information
- Designed For
- HPE ProLiant DL360 Gen11