Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

Next Working Day
On qualifying orders
UK Dispatched
Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
Genuine Brands
Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

See Alternatives Email Sales 0161 464 9941

Partner Poly+ Enterprise - Extended service agreement - advance hardware replacement (for New Personal Devices) - 1 year - shipment - response time: NBD - for Poly Studio P5

Manuf P/N: PPERSNL160

APAXON#: 9041661

Escalation and Incident Management
Advance hardware replacement<sup>[4]</sup>
Customer Success Manager
Reduced True-Up Process
Upgraded Poly Lens Premium Features
Designated Support Portal Access
Free software upgrades and updates
Ecosystem Cloud Partner Support (ECPS)
Professional Services Discounts
Optional Fee-based Services

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of HP. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Poly 1 Year Partner Poly+ Enterprise New Personal Devices Headsets/Studio P5/Sync

Specifications

Features

UNSPSC-code: 81111812
Number of years: 1 year(s)

Poly+ Enterprise powered by you

Enhance your support portfolio with Partner Branded Poly+ Enterprise, offering premium support for your customers' full Poly portfolio under your brand. And, as a Poly Services Certified Partner you receive all the benefits of Poly+ Enterprise.

Your tech support is our priority, all day, everyday

As a Poly+ Enterprise Services Certified Partner, benefit from priority around-the-clock access to Poly Technical Support for Poly and leading ecosystem solutions enabling faster resolution.^[2]

Say goodbye to tracking serial numbers

Save time and the hassle of tracking serial numbers. A single Master Account ID can be used to track products across the entire Poly estate with automatic coverage as new Poly devices are added.^[3]

^[1] Products that are end of life/end of service cannot be covered under this agreement.
^[2] Partners can contact Poly to receive 24x7 response for their customer’s supported solution. Partners should use their customer’s Site ID instead of the product serial number when contacting Technical Support. Product serial number will only be required when requesting a hardware replacement.
^[3] All of the customer’s eligible Poly devices within a selected product category must be included under this Service. Selected categories include: Headsets/Personal devices only, Video only, or Voice only. More than one category can be selected on condition at least one product category eligibility threshold is met. Immersive Telepresence (ITP), Poly Medialign, vertical solutions (e.g., Poly Telehealth Station or EduCart) and Infrastructure products require quoting – under the standard offers or custom quote. Products that are end of life/end of service cannot be covered under this agreement.
^[4] poly.com/support/service-policies/advance-parts-replacement .

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

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