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  • Next Working Day

    On qualifying orders

  • UK Dispatched

    Fast & reliable nationwide

  • Expert Support

    Mon–Fri, 8 am – 6 pm

  • Genuine Brands

    Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

Poly Elite - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD

Manuf P/N: E19000112

Poly Elite - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
  • Software maintenance update and upgrade assistance
  • Priority 24x7 Technical Support to a designated team
  • Ecosystem Cloud Partner Support (ECPS)
  • Pro-active Software Version Management
  • We maintain your Poly collaboration asset list
  • Poly Support Portal Access
  • Upgraded Poly Lens Premium Software
  • Professional Services Discounts
  • Elite Service Program Review
  • Optional Fee-based Services

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HP Poly 1 Year Elite SoundStation Duo Service, 1 year(s)

Features

UNSPSC-code
81111812
Number of years
1 year(s) year(s)
Poly Elite - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD — image 1

The go-to tech support you can always count on

The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.

Single point of contact for you to get the help you need

Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.

We'll have you up and running in no time

Poly will provide advance replacement[1] for any failed hardware component covered under Elite. If Poly’s technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.
Authorised Technology Partners
All Verified
Authorised Partner
Authorised Partner
Authorised Partner
Authorised Partner

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