Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

Next Working Day
On qualifying orders
UK Dispatched
Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
Genuine Brands
Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

See Alternatives Email Sales 0161 464 9941

Poly ImmersiveCare Service - Extended service agreement - parts and labour (for media wall only) - 1 year - on-site - response time: 4 h

Manuf P/N: I84350155

APAXON#: 9822620

Escalation Management
Incident Management
Preventative Maintenance
Software Upgrades and Updates
Designated Support Portal Access
Optional ImmersiveCare Four-Hour Replacement Parts Response
Optional ImmersiveCare Onsite Four-Hour Response
Poly Elite ImmersiveCare Support Enhancement Option
Poly Elite ImmersiveCare Four-Hour Onsite Support Enhancement Option

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of HP. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

Poly 1 Year ImmersiveCare RP Immersive Studio Flex Media wall only

Specifications

Features

Number of years: 1 year(s)
UNSPSC-code: 81111812

Poly ImmersiveCare Service - Extended service agreement - parts and labour (for media wall only) - 1 year - on-site - response time: 4 h — image 1

24x7 help for your Poly ITP solution

With a region-specific telephone number^[2] you'll access 24x7 support for your Poly immersive telepresence solution − assisting with diagnosing, configuring, and troubleshooting the Poly products covered by this service.

Get up and running in no time

Poly provides advance hardware replacement^[3] for any failed hardware component covered by this service with freight charges covered by Poly for next business day delivery, before you return the faulty one.

Onsite authorized technician

The onsite dispatch of a Poly authorized technician with next business day response^[4] is scheduled based on the expected replacement part delivery time. Poly’s technician will coordinate troubleshooting and testing to resolve the problem.

^[1] It is strongly recommended that the customer proactively provide Poly technical support staff with remote access to all Poly products covered by the Service. This access allows Poly to restore functionality for the customer’s Poly solution in the shortest time possible.
^[2] Poly will provide a region-specific telephone number where available.
^[3] poly.com/support/service-policies/advance-parts-replacement. Replacement parts supplied by Poly will be either new parts or parts equivalent in performance to new parts when used with the Poly product and are warranted for 90 days from shipment. Parts removed from Poly products for replacement will become the property of Poly and must be received back to the local Poly service facility (to the location listed on the pre-addressed return package provided by Poly, if applicable) within 10 business days of receipt of the replacement part, or the customer will be invoiced at Poly’s then-current list price for the Poly product or component as published in Poly’s price book.
• All CRT, LCD, and plasma displays require 2-7 Business Days for replacement through the Return Materials Authorization (RMA) process, depending on the customer location.
• Tabletops, lights, and furniture items are covered during the first year following the date of the original installation. If any of these items are determined to be defective due to incorrect installation or workmanship, Poly will replace them during the first year. It may require up to 6 weeks to acquire and transport items to the customer site.
• Consumable items, such as batteries, lamps, bulbs, and lights, are the responsibility of the customer. These items must be purchased by the customer and are not eligible for advance replacement or RMA.
^[4] The next business day onsite cut off time is 4pm local time in the country of the site visit. After this time, the onsite visit will be the next business day plus one. Poly onsite support does not include the installation of software upgrades, installation of any product enhancements, or product configuration support. At its sole discretion, Poly may install software updates which, in the opinion of Poly, are required to restore the covered product to operational condition.

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

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This product is out of stock

Poly ImmersiveCare Service - Extended service agreement - parts and labour (for media wall only) - 1 year - on-site - response time: 4 h

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Overview

Specifications

Features

24x7 help for your Poly ITP solution

Get up and running in no time

Onsite authorized technician

Customer Reviews

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