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Veeam Production Support - technical support (additional) - for Veeam Backup & Replication Universal License - 4 years
Technical support (additional)
for Veeam Backup & Replication Universal License
ESD
phone consulting
4 years
24x7
response time: 1 h
- Fast data recovery
- Data protection modernization
- Transformation of danocentric workloads
Similar Products
Overview
Production Support program provides 24/7 software support services and fast response times for critical issues. To receive production support, all production licensed sockets for a product must be licensed at Production Support levels.
Main Specifications
- Product Description
- Veeam Production Support - technical support (additional) - for Veeam Backup & Replication Universal License - 4 years
- Service & Support
- Technical support (additional)
- Service Included
- Phone consulting
- Full Contract Period
- 4 years
- Response Time
- 1 hour
- Service Availability
- 24 hours a day / 7 days a week
- Software Title
- Veeam Backup & Replication Universal License
- Licensing Details
- ESD
Associated Documents
Product Features
Fast data recovery
Reap the full potential of your company's data with rapid recovery from cyber attacks at a higher level of granularity.
Modernize data protection
Eliminate upfront capital expenditures and the risk of resource over-allocation with on-demand, cloud-type backup and recovery services.
Transform danocentric workloads
Protect corporate IT environments that include extensive containerized application deployments.
Specifications
General
- Full Contract Period
- 4 years
- Service Included
- Phone consulting
- Service Availability
- 24 hours a day / 7 days a week
- Response Time
- 1 hour
- Type
- Technical support (additional)
Technical details
- Service & Support
- Phone consulting - 4 Years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 4 Years - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 4 Years - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3, Phone consulting - 4 Years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4, Web support - 4 Years - availability: 24 hours a day / Monday-Sunday, New releases update - 4 Years, Web knowledge base access - 4 Years
Software
- Installation Type
- Locally installed
- Licensing Details
- ESD
- Software Title
- Veeam Backup & Replication Universal License




