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Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

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HPE Foundation Care 24x7 Service - extended service agreement - 5 years - on-site

Name: HPE Foundation Care 24x7 Service - extended service agreement - 5 years - on-site
Brand: Hewlett Packard Enterprise
SKU: U3LK0E
Price: 802.78 GBP
Availability: OutOfStock

Manuf P/N: U3LK0E

APAXON#: 3108334

EAN: 4058154403358

HP 5y 24x7 PSU FC SVC,PSU,24x7 HW support with 4 hour onsite response.

Make one call to access global support specialists
Resolve issues quickly with alerts and access to actionable information
Use the unique combination of automated support and HPE expertise

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of Hewlett Packard Enterprise. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HPE Foundation Care 24x7 Service — offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.

Main Specifications

Product Description: HPE Foundation Care 24x7 Service - extended service agreement - 5 years - on-site
Type: Extended service agreement
Service Included: Parts and labour
Location: On-site
Full Contract Period: 5 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week

Associated Documents

APAXON Product Data Sheet - HPE Foundation Care 24x7 Service - extended service agreement - 5 years - on-site(U3LK0E).pdfPDF

Product Features

Simplify your support experience

Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.

Reduce complexity

Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.

Reduce downtime

Choose the high level call-to-repair commitment - restoring hardware operation within six hours.

Prepare for growth

Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.

Boost control and management

Leverage online visibility into your assets and support status with the HPE Support Center website.

Foundation Care call-to-repair service

Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.

Specifications

General

Service Included: Parts and labour
Location: On-site
Full Contract Period: 5 years
Service Availability: 24 hours a day / 7 days a week
Response Time: 4 hours

Technical details

Service & Support: Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 5 years, Product info support - web knowledge base access - 5 years, New releases update - 5 years