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HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 3 years - shipment
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£7850.00
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HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 3 years - shipment
HPE Foundation Care 4-Hour Exchange Service
Extended service agreement
replacement
3 years
shipment
24x7
response time: 4 h
academic, for retail customers
for P/N: R7H95A, R7H99A, R7J00A, R7J01A
Extended service agreement
replacement
3 years
shipment
24x7
response time: 4 h
academic, for retail customers
for P/N: R7H95A, R7H99A, R7J00A, R7J01A
- Provides access to Hewlett Packard Enterprise technical resources for problem resolution
- May contribute to improved system performance and reduced downtime
- Allows your IT resources to stay focused on their core tasks and priorities
- Escalation management
- Access to electronic support information and services
- Remote problem diagnosis and support
- Advance parts exchange
- Prepaid shipping label, materials, and instructions for defective unit return
- Replacement parts and materials
- Problem analysis and resolution
Similar Products
Overview
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.
Main Specifications
- Product Description
- HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 3 years - shipment
- Type
- Extended service agreement
- Service Included
- Replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
- Pricing Type
- Academic, for retail customers
- Designed For
- P/N: R7H95A, R7H99A, R7J00A, R7J01A
Associated Documents
Product Features
Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
Access to electronic support information and services
As part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.
Remote problem diagnosis and support
When experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.
Specifications
General
- Full Contract Period
- 3 years
- Service Included
- Replacement
- Location
- Shipment
- Service Availability
- 24 hours a day / 7 days a week
- Response Time
- 4 hours
- Pricing Type
- Academic, for retail customers
Technical details
- Service & Support
- Extended service agreement - replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 3 years, Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday, New releases update - 3 years
Compatibility Information
- Designed For
- P/N: R7H95A, R7H99A, R7J00A, R7J01A
Customer Reviews
Authorised Technology Partners
All Verified
Authorised Reseller of
Dell TechnologiesLenovoIntelHPEHewlett Packard Enterprise+ more
Similar Products
Your Choice
HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 3 years - shipment
Stock0
£7850.00