Returns & refunds

You can request a return for eligible items purchased on Apaxon within fourteen (14) days of delivery. Items must be unused, in original packaging, and in resaleable condition to qualify. For items that arrive damaged or faulty, you must notify us within seven (7) days of receipt with clear supporting details and photos where applicable.

If you need to return a product, it’s important to follow the correct steps to ensure a smooth and efficient process. Please read the return conditions carefully to confirm your item qualifies for return.