Getting Help
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Explore help articles, answers, and common issues under the Ordering & Products category.
The order review page has three optional settings.
Add your own reference, such as a purchase order number, of up to 64 characters. It's stored with your order.
Tick this if you'd like us to hold your order until 5:30pm, for example while you finish adding to it. The request is flagged to our team with your order. Licences and other digital products are processed straight away regardless.
If you use this option after 5pm, your order may be held until the next working day.
Tick this to keep a copy of your basket in your account. It's saved as "Order" followed by your order number, and you can reorder it from MyApaxon under Orders & Finance > Saved Baskets. See Saved baskets.
Browse help articles related to getting help including guides, policies, and common questions.
Browse help articles related to ordering & products including guides, policies, and common questions.
Browse help articles related to payments & billing including guides, policies, and common questions.
Browse help articles related to returns & refunds including guides, policies, and common questions.
Browse help articles related to shipping & delivery including guides, policies, and common questions.
Browse help articles related to your account & myapaxon including guides, policies, and common questions.